Return & Refund Policy

At Nihilo3D, your privacy and trust are very important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with Malaysia’s Personal Data Protection Act 2010 (PDPA).

By accessing or using our website, you agree to the practices described in this Privacy Policy.

• Personal Identifiers: Name, phone number, email address, mailing address.
• Commercial Data: Purchase history, order details, and payment information. We do not store or process your card details directly. All payments are handled securely by third-party payment providers (e.g., FPX, online banking gateways).
• Technical Data: IP address, browser type and version, device type, pages visited, and time spent on the site.

• To process, produce, and deliver your custom orders.
• To provide and improve our products, services, and customer experience.
• To communicate with you regarding updates, promotions, or offers (only with your consent).
• To analyze website traffic, trends, and usage patterns.
• To comply with applicable laws and regulations.

We are committed to keeping your personal information safe and secure. To protect your data, we implement appropriate technical and organizational measures to prevent unauthorized access, disclosure, alteration, or destruction.

Your information will not be shared with third parties unless:

• It is required to complete your order (e.g., logistics providers, payment processors).
• You have given us explicit consent.
• It is required by law or government authorities in Malaysia.

Your personal data may be transferred to and stored on servers located outside of Malaysia (e.g., cloud service providers). We ensure that such transfers comply with the PDPA and are safeguarded by appropriate measures.

You have the right to:

• Request access to your personal data.
• Request correction of any inaccurate or incomplete personal data.
• Withdraw your consent to data processing.
• Request restriction or limitation of certain data processing activities.

To exercise these rights, please contact us at info@nihilo3d.com.

Our site uses cookies to improve user experience. Cookies help us remember preferences, analyze traffic, and enhance performance. By using our site, you consent to our use of cookies unless you disable them in your browser settings.

We may send you promotional emails, updates, or offers if you have opted in to receive them. You can unsubscribe at any time by clicking the “unsubscribe” link in our emails or by contacting us at info@nihilo3d.com.

Our site and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will delete it immediately.

We retain personal data only for as long as necessary or as required by law:

• Active customers: As long as your account or order history remains active.
• Inactive accounts: Up to 2 years after your last activity.
• Legal compliance: As required under Malaysian law.

We may update this Privacy Policy from time to time. Any significant changes will be posted clearly on our site and updated with a new “Last Updated” date at the top of this page.

If you have any questions about this Privacy Policy, please contact us:

• Email: info@nihilo3d.com
• WhatsApp: 011-49753385