Privacy Policy

At Nihilo3D, every printed part is inspected before shipping to ensure it meets our quality standards.

Because all items are custom-made based on your orders, all sales are final, and we do not offer refunds or returns once production has begun.

All custom printed parts and 3D printing orders are non-refundable once payment is made and production is underway.

We will review and assist you if:

• Your item arrives damaged due to shipping.
• There is a significant defect or error on our part during production.

To qualify for a review, you must:

• Notify us within 7 days of receiving your parcel.
• Provide your Proof of Purchase (Order Number or Receipt).
• Send clear photos or videos showing the damage or defect.

If verified, we will arrange for a reprint or a suitable resolution.

Orders cannot be canceled once production has started. Please contact us immediately if you need to make changes right after placing your order.

Customers are responsible for:

• The accuracy of the 3D files/models provided.
• Ensuring the chosen material and design meet your requirements.

We do not accept returns or refunds due to customer-provided file errors, incorrect sizing expectations, or change of mind after the item has been produced.

If you encounter an issue with your order, please reach out to us:

• Email: info@nihilo3d.com
• WhatsApp: 011-49753385