Support / よくある質問
Questions,
answered plainly.
Everything you need to know about ordering, payment, delivery, accounts, and custom 3D printing with NIHILO 3D.
Orders &
Payments
How do I place an order?
- Browse & AddSelect your items and click “Add to Cart.”
- CheckoutClick “Checkout” when you are ready.
- Log In / RegisterSign in to your account or create a new one.
- Confirm DetailsVerify your shipping address and choose your shipping method.
- PaymentSelect your preferred payment method and agree to the Terms & Conditions.
- ConfirmClick “Confirm Order.” An order confirmation email will follow shortly.
What payment methods are available?
We support online payments through our secure FPX payment gateway, including:
- Visa and Mastercard
- Major internet banking providers
What currency are transactions in?
All transactions are processed in MYR (Malaysian Ringgit).
Do you provide an official invoice?
Yes. An electronic invoice or receipt will be sent to your registered email address after your order has been fulfilled. If company details such as an SSM number are required, add them in the “Notes” section at checkout.
Can I cancel an existing order?
You may cancel only while the order is still in “Pending” status and has not shipped. Email info@nihilo3d.com with the subject “Request to Cancel Order – [Your Order Number].” Once shipped, an order cannot be cancelled.
Can I get a refund?
Products are non-refundable once delivered. Please review all specifications, quantities, and order details carefully before completing your purchase.
Shipping &
Delivery
Which courier do you use?
We ship all orders via DHL for reliable and timely delivery.
When will my order be shipped?
Orders are typically processed and handed to the courier within 1–2 working days, excluding weekends and public holidays. A tracking number will be emailed once your order is on its way.
How long does delivery take?
- West Malaysia
- 2–3 working days
- East Malaysia
- 5–7 working days
- International
- Not currently available
What are the shipping fees?
- West Malaysia
- RM 6 flat rate
- East Malaysia
- From RM 30, calculated at checkout according to package weight and dimensions
What should I do if my item arrives damaged?
Contact us within 48 hours of receipt. Include your order number and clear photos or videos of the damaged or defective item by email or WhatsApp. Our team will assist with a replacement or appropriate resolution.
Accounts &
Information
How can I change my account details or shipping address?
Log in to your account, open Account Maintenance, and update your information. Please confirm your details are current before ordering to avoid delivery issues.
I forgot my password. How do I reset it?
Select “Lost Password?” on the login page, enter your registered email address, and follow the verification instructions sent to you.
3D Printing
Services
Do you provide custom 3D printing services?
Yes. We provide professional 3D printing services for individuals and businesses.
What file formats do you accept?
We primarily accept .STL, .STEP, and .OBJ files. If your concept has not yet been modelled, contact us through WhatsApp to discuss possible design support.
How do I get a quote for a custom project?
Send your files or project requirements through either channel: